Swim Lessons FAQs

For your child's first lesson, turn up ten minutes early and speak to a member of staff, who will be able to direct you.

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They will need a pound coin, or token, for a locker, suitable swimming attire and a towel. Goggles can be worn and if you don't have these, they can be purchased from us. You may also want to bring shampoo and shower gel for after the lesson.

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You will receive a link via an e-mail directing you to the Home Portal. This will give you your options for the next stage. Once you have selected your option your child will move to this new session automatically.

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You will receive an e-mail once your child has been awarded a certificate this email will contain a link directing you to the website to purchase a badge and a certificate, this will then arrive to you in the post

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If you have not already done so at the point of joining lessons, you can inform us of your child's medical condition , please inform the teacher on your first visit.. This will assist our teachers when delivering lessons and this information will remain confidential.

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Please let us know if your child is ill and they will not be attending their lesson.

If they have had diarrhoea or sickness in the 24 hours prior to their lesson they MUST not attend their lesson. They may still be able to pass on this illness to others during this period.

If your child is ill for a short period, i.e. four weeks, you can continue to pay for their lessons and retain their space or cancel and join again once they have recovered. Please note refunds will not be given for lessons you are unable to attend.

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Yes, the monthly subscription paid for lessons covers fifty weeks of the year allowing for two weeks when there are no lessons.

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Your child will be able to access swim 4 all sessions free of charge across the DCLT sites as part of choose swim membership.

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You will need to book via the DCLT website, using your child's DCLT account. Your username will be the email address your used when sign your child onto swimming lessons. You will then need to request a forgotten password to setup the account.

BOOK HERE

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