Booking terms and conditions

General conditions

• All parties must be paid for in full at the time of booking
• Parties consist of one hour of activity and one hour in the party room/zone
• Parents/guardians are responsible for children at all times and must stay in the centre/area for the duration of the party
• It is the parent/guardian’s responsibility to ensure that all children are physically able/competent to participate in the chosen activity
• Party organiser to inform us of any allergies, dietary requirements, or health concerns at least 7 days prior to the party to ensure we can accommodate the requirements
• We reserve the right to cancel any booking which we have confirmed to you caused by events beyond our reasonable control. Upon which you will be offered an alternative date or a refund on your booking
• Free return voucher for birthday child will be issued on the return of the birthday party survey - which will be emailed after the party

Cancellation policy

• A full refund is given for cancellations made two weeks before the party date
• A refund of 50% is given for cancellations made 14 to 7 days before the party date
• A refund of 25% will be given for cancellations made 7 days or less before the party date

Include waiver on website / with a tick box

• I confirm I have read the birthday party terms and conditions and agree to abide by them (above information and party-specific information as below)

Big Swim

• Standard swimming ratios apply. Children under 4 must be accompanied on a 1 to 1 ratio and children aged 4-7 years must be supervised on a 2 to 1 ratio
• 1-1 basis for all non-swimmers under 8
• Supervising adults in the water will pay the standard entrance fee
• Any party bookings without the required adult supervision in the pool will not be allowed to go ahead

Ice Caps

• For children 8 years+
• Adult supervision is required for children under 8 years – 1 adult to 8 children
• Children must be supervised by an adult from the viewing area for the duration of the party
• Adults will be charged the standard fee for accompanying children on the ice
• Skate hire is included in the cost of the party
• Additional charges apply to the hire of skating aids. Special discount price available for aids pre-booked
• Participating in ice skating carries an inherent risk, any participation is totally at the user's own risk. Anyone with any medical conditions, serious previous injuries, recently broken bones, knee or joint problems or mobility problems should carefully consider whether it is safe for them to participate

Playzone

• For toddlers and children up to the age of 10
• No food or drink is to be consumed within the play area
• Supervising parents/guardians must remain in the area throughout

Bowling

• Recommended for children age 4+
• Bowling time is for one game only
• Supervising parents/guardians must remain in the area throughout

Aqua Park

• For ages 10+ and a minimum height of 122cm
• Children must be able to swim 25 meters unaided to participate in either activity
• Children must be fit/able to pull themselves out of the water unaided
• Wetsuit hire is included in the price
• Parents/guardians are responsible for children at all times and must stay in the Aqua Park for the duration of the party
• Participants are required to arrive 30 minutes prior to their session time for a safety briefing/wetsuit fitting
• On occasion, severe weather may cause the closure of the Aqua Park for which we will offer a full refund or endeavour to offer an alternative date

The Dome

• What time should I arrive for my party?
  • Please arrive 10/15 minutes before the party starts time
• Where should I come to my party?
  • For Big Splash parties please come to the swimming pool entrance
  • For Ice Caps parties please come to the ice skating entrance
  • For Playzone please come to Playzone entrance
• Are lockers provided?
  • For swimming, lockers are available in the changing rooms which require a £1 coin which is refundable
  • For ice skating, lockers are available which require a £1 coin which is refundable
• Can I take photos in the Dome?
  • We do not currently allow photography in the Dome
• Can I bring my own decorations for the party area?
  • The party area will already be decorated
• Can I bring along my own music to be played at the party?
  • Music is already played throughout the Dome, with a mix of different tunes
• Can I bring candles for my birthday cake?
  • We are happy for you to bring standard candles to light on your cake, we cannot allow novelty or sparkler candles
• Do I need to provide a knife to cut and napkins to wrap my birthday cake?
  • We will happily cut your cake and provide napkins to wrap your cake, or you can choose to bring your own napkins
• Can I bring along extra food to the party?
  • No, only food purchased at the Dome can be eaten. Please do let us know if you have any food allergies or requirements at the time of booking
• Can I bring along my own soft drinks?
  • No, only drinks purchased at the Dome. Please do let us know if you have any food allergies or requirements at the time of booking

Adwick Leisure Centre

• What time should I arrive for my party?
  • Please arrive 10/15 minutes before the party start time
• Where should I come to my party?
  • Please come in through the main entrance and book in at the bar
• Can I take photos at the party?
  • Photos can be taken in the private party room only
• Can I bring my own decorations for the party room?
  • Yes, you can bring your own decorations, which can be put up with removable blu-tac or similar products
• Can I bring along my own music to be played at the party?
  • Yes, we have an in-built system which you can plug in your iPhone or android phone
• Can I bring candles for my birthday cake?
  • We are happy for you to bring standard candles to light on your cake, we cannot allow novelty or sparkler candles
• Do I need to provide a knife to cut and napkins to wrap my birthday cake?
  • We will happily cut your cake and provide napkins to wrap your cake, or you can choose to bring your own
• Can I bring along extra food to the party?
  • No, only food purchased at the venue can be eaten. Please do let us know if you have any food allergies or requirements at the time of booking
• Can I bring along my own soft drinks?
  • No, only drinks purchased at the venue. Please do let us know if you have any food allergies or requirements at the time of booking